Expert Property Shop | Customer Complaints Handling Procedure
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Customer Complaints Handling Procedure

Customer Complaints Handling Procedure

Expert Property Shop Ltd aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

  • If you believe you have a grievance, please write in the first instance to
    The Operations Manager at the address below:

     

    Expert Property Shop Ltd

    85 Bridge Street

    Worksop

    Notts

    S80 1DL

  • The grievance will be acknowledged within three working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
  • If you remain dissatisfied with the result of the internal investigation, please 

    contact Kevin McDonnell, Company Director who will review the complaint.

  • Following the conclusion of our in-house review we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to The Property Redress Scheme Premiere House, 1st Floor, Elstree Way, Borehamwood, Hertfordshire, WD6 1JH Telephone: 0333 321 9418 Email:info@theprs.co.uk. Please quote Membership No. PRS000884