At Expert Property Shop we take service standards seriously and are committed to providing a professional service to all our clients and customers. We understand that sometimes, things go wrong. When something goes wrong, we need you to tell us about it so we can improve our standards. We are members of The Property Redress Scheme and are bound by their Code of Practice. If you have a complaint, please put it in writing including as much detail as possible to the relevant Department Manager.
We will acknowledge receipt of your complaint within 3 days and respond with our viewpoint within 14 days.
If you feel your complaint has not been resolved or remain dissatisfied with the response.
Please write to the Branch Manager as listed below explaining your reason you are not happy with our response.
Miss Clair Foster
Branch Manager
Expert Property Shop
85 Bridge Street
Worksop
S80 1DL
clair@expertpropertyshop.com
The branch manager will conduct a full investigation and respond with a final viewpoint within 14 days.
If you feel the complaint has still not been resolved, you may be able to raise your complaint with the Property Redress Scheme;
Property Redress Scheme
Premiere House,
1st Floor,
Elstree Way,
Borehamwood,
WD6 1JH.
